Membership Terms & Conditions

The Holmes membership programme and its benefits are offered at the sole discretion of Hotel Holmes and its subsidiaries and affiliates which are Hotel S. Bee, Hotel Suan Bee, Hotel Nusa CT, Hotel Tebrau CT, Hotel Grand CT and Hotel Shiki.

 

1. Membership Eligibility and Fee. Membership in the Programme is available to individuals (you) as stated in these Programme Terms and Conditions. You must be at least 18 years of age or the age of majority in your state or province of residence, whichever is older. You may maintain only one account.  There is no enrolment fee for this Programme.
2. Programme Availability; Changes in Terms and Conditions Hotel Holmes reserves the right, in their sole discretion, to modify, alter or otherwise update these terms and conditions, and/or to add, modify, restrict, suspend, discontinue, or cancel the Programme, including redemptions and the number of Holmes membership points issued for a Qualifying Stay, status levels, or other Programme benefits, at any time, even though such changes may affect the value of rewards or points already accumulated. You should check the last updated date for notice of changes to these terms and conditions or to the Programme. By choosing to remain in Holmes membership programme after we have posted notice of such modifications, alterations, or updates, and after you have been provided an opportunity to read the revised terms and conditions or Programme information, you agree to be bound by such revised terms and conditions or to be a part of the Programme as revised. The current Programme Membership Terms and Conditions supersede all prior published Programme Membership Terms and Conditions.
3. Membership Cancellation. Hotel Holmes reserves the right to cancel any Holmes membership and revoke any and all unredeemed membership points collected by any member for reasons that include, but are not limited to:

1) Violation of these Terms and Conditions;

2) Misrepresentation of any information or any misuse of this Programme;

3) Violation of any national, regional or local law or regulation in connection   with the use of membership privileges;

4) Failure to pay for hotel charges;

5) A cheque to a participating hotel subsidiary that is returned for insufficient funds or is invalid for any reason;

6) Commission of fraud or abuse involving any portion of this Programme;

7) More than one active account per member;

8) Physical, verbal, or written abuse of hotel or Holmes personnel;

9) Action, in any other way, to the detriment of the Programme or any of its alliances; all as may be determined by Hotel Holmes in its sole discretion.

4. Data Privacy. Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that by applying for membership and by virtue of your continued membership, you accept and explicitly authorise that your personal information which is supplied by you in the enrolment form or during the course of your Programme membership shall be processed by Hotel Holmes, in its capacity of data controller, by its subsidiaries, affiliates and/or franchisees. In the event of a company reorganisation, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes, they or we may contact you by mail, telephone or email. Also, as an additional value-added benefit, we are offering you the opportunity to receive information on goods or services that may be of interest or value to you by providing various companies a mailing list of Hotel Holmes members. This is an opt-in benefit for members. 
5. Right of Access to Data. You have a right of access to your data by sending a written request. You are responsible for restricting access to and maintaining the confidentiality of your membership account and PIN and you agree to accept responsibility for the activities of anyone using your PIN.
6. Special Services. You may be entitled to special services and benefits at Hotel Holmes. Benefits and services may change from time to time and may vary by hotel.  
7. Member-exclusive Rates.  Hotel Holmes member is eligible to book exclusive rates available only to members, provided the member books his or her stay at Hotel Holmes websites or at Hotel Holmes front desk. Member-exclusive rates may vary by hotel.
8. Points for Stays. You may earn Points for Stays beginning with the date of your enrolment in the Program. Points will not be earned for Stays made prior to the date of your enrolment as shown in Holmes membership records. A Stay is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out. A Stay is qualified when paying Qualifying Room Rates, which include most business and leisure rates. Eligible Charges include the following Qualifying Room Rates paid for hotel room nights: including the hotel’s Advanced Purchase Rate, Best Flexible Rate, and specified leisure rates as confirmed by Hotel Holmes. Points will be awarded for Qualifying Room Rates booked through Hotel Holmes reservation offices, website, or directly at the hotel. Eligible Charges exclude food and beverage, telephone, laundry, and all other miscellaneous charged to the member's room. You can collect points on all Eligible Charges for multiple hotel rooms (less than 10) provided those rooms are used in conjunction with the member's stay at the same hotel, and that their Holmes member number is recorded on each reservation.

• Members will earn TEN (10) points per MYR1.00 on all qualified room rates.

9. OTA Earn Restriction.  Holmes members will not earn points during a stay or retroactively on any reservations booked through Online Travel Agencies (OTA). This restriction includes limitation to: earning points on food and beverage purchases, parking, in room dining, movies, and any other incidental charges incurred during the member’s length of stay.                 
10. Limits on Points for Stays. Points are not issued for stays at the following reduced room rates (Non-Qualifying Room Rates; Non-Qualifying Stay): net wholesale individual and group rate, certain package rates, employee discount rate, special discounted contract rates, travel club discount rate, most rates booked through most third-party web sites, complimentary hotel stays and any other rates not defined as a Qualifying Room Rate. Except as expressly set out otherwise in these Terms and Conditions, GST, service charges, gratuities or hotel incidentals. Charges not billed to your room, gift shop purchases, and meeting charges, will not be eligible for points. You must have stayed in the room and paid for it in full to receive Holmes membership points. Only one room will be credited per member per night; however, you can collect points on all Eligible Charges for multiple hotel rooms (less than 10), provided those rooms are used in conjunction with your stay at the same hotel, and your Holmes membership number is recorded on each reservation, or the charges from those multiple room reservations are referred to on the hotel room bill associated with your reservation. Only the member whose name is on the reservation record will be awarded points and will be awarded Qualifying Night. Only one Qualifying Night credit, per member, per night will be awarded regardless of the number of reservations booked and paid for by the member. Points and/or Qualifying Night credit are not awarded for no-shows even if the room is paid for in full. Holmes membership points will not be issued if your room is paid for by a trade group, association or company as part of a convention or group business meeting (10 rooms or more). If you stay at any Holmes hotel group under the terms of a contract or group commitment, you will not be eligible to receive points.
11. Points have no value. Holmes membership points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions of this Programme. Points have no fixed or ascertainable cash value. Members have no ownership interest in accrued points and accrued points do not constitute property of the members. Use of the word earn in marketing materials in relation to Holmes membership points shall mean collect and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.
12. Expiration of points. Points do not expire unless your account becomes inactive for any period of twelve (12) months or longer. To maintain the points in your account, you must have at least one earn or redeem transaction posted to your account every twelve (12) months. If you do not keep your account active for any period of twelve (12) months or more, all of your points may expire which means your points will be removed from your account and are no longer able to be redeemed.
13. Points Adjustments. The points listed in your Holmes membership account are subject to change to reflect actual stay information, any adjustments and programme changes. If you believe your account activity statement is inaccurate, contact any Hotel Holmes and its subsidiaries. Point adjustments will not be made more than 60 days after the statement date. Please keep all of your hotel room receipts for your records, as they will be required for point adjustment requests.
14. Communications Not Received. Hotel Holmes is not liable for loss of misdirected correspondence, requests, freight, or Reward Certificates that may be incomplete, illegal, delayed, lost or stolen.
15. No Guarantees on Merchandise. Hotel Holmes, subsidiaries, affiliates, franchisees, and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to items of merchandise or products or services, and shall not be liable for any loss, expense (including without limitation, any legal fees), accident or inconvenience that may arise in connection with the use of such items or as a result of any defect or failure of such items.
16. Restricted by Law. This Programme or participation therein is not valid and/or the awarding of Hotel Holmes membership points or granting of rewards is void where prohibited or restricted by law in the country of the member's domicile.
17. Programme Violations. Programme violations, suspected fraud or abuse in relation to point or credit or reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by Hotel Holmes, including, without limitation, freezing your account the forfeiture of all point transfers, rewards, vouchers, or merchandise issued pursuant to point redemptions and any accrued points in your account, as well as cancellation of the account and your future participation in the Programme.
18. Point Purchases. You may purchase additional points necessary to redeem a reward within the Programme within a calendar year. Points must be purchased in minimum increments of 1,000 points, and can only be paid for by an accepted credit card. No cancellations or refunds are permitted.
19. Point Transfers. Holmes Membership points may be transferred between any two specifically designated member accounts. A member may authorise the transfer of the necessary number of minimum 1000 points into another member's account. The cost to the member authorising the transfer will be RM10.00 per 1,000 points transferred, and can only be paid for by an accepted credit card. An Authorisation to Transfer Points form must be completed and submitted in order to transfer the required number of points. Once the authorisation for transfer is received and processed, the transferor relinquishes all rights to the transferred points permitted Subject to local laws, no cancellations or refunds are permitted. Other than as stated above, no transfer of points may occur. Points are not the property of any member. Except for the Point Transfers allowed under the Programme Membership Terms and Condition, Points may not be sold, bartered, attached, seized, levied upon, pledged, or transferred under any circumstances, including, without limitation, by operation of law, upon death, or in connection with any domestic relations dispute and/or legal proceeding, unless authorized in writing. Any unauthorized transfers of Points shall be deemed a violation of the Programme Membership Terms and Conditions.
20. Transfer of Holmes Membership Points upon Death. When a member passes away, the member's points may be transferred to the member's beneficiary. The request for beneficiary should be sent to Hotel Holmes by the executor or administrator, along with legal documents showing authority, or by a sole beneficiary, along with copies of the decedent’s will and death certificate. The request must be received within one (1) year of the date of death. Transfer fees will be waived.
21. Maintaining Account Information. You can view your Holmes membership account details and activity, and update your personal information and communication preferences at www.holmeshotel.com.my. You will need to provide your Username and Password to access this information online. You agree to provide accurate information to the programme and to promptly communicate any changes to your contact information via the website.
22. Programme Interpretation. Interpretations of Programme Terms & Conditions shall be at the sole discretion of Hotel Holmes. 

POINTS FROM PROMOTIONS

1. Holmes membership may offer limited-time promotions that offer bonus points. These promotions are governed by the Membership Terms & Conditions but may have additional Terms & Conditions specific to the individual promotion. Many of these promotions are only available to Holmes members who receive a specific, targeted communication from Hotel Holmes. Registration for a targeted offer for which you are not invited to participate is not permitted.

 

REWARD NIGHTS

1. Hotel Holmes reserves the right to restrict, suspend, modify, discontinue, substitute or cancel the Reward Nights programme at any time without notice.
2. Advance reservations are required.*
3. Reward Night reservations may be booked for multiple hotel rooms on the same stay date at the same property provided the Holmes membership number is recorded on each reservation and the required points are redeemed for each room.
4. There are no blackout dates for Reward Nights, however, room inventory is limited and subject to prior sale.
5. Reward Night rooms do not include food and beverages, gratuities or incidentals. These charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.
6. Reward Night reservations are not travel agent commissionable.
7. Reward Nights, in-hotel redemptions, may not be sold or used for commercial gains. Doing so is a programme violation and may result in the freezing of your account, the forfeiture of all point transfers, rewards, vouchers, or issued pursuant to point redemptions and any accrued points in your account, as well as cancellation of the account and your future participation in the Programme. Hotel Holmes members who cancel their Reward Night reservation and do not stay will have their points used for that reservation re-deposited into the member's account, and may be subjected to a processing fee. Members who do not cancel their Reward Night reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge for the first night of the reservation, plus tax, per room. The points redeemed for the no-showed Reward Night reservation will not be re-deposited into the member's account.
8. Hotel Holmes members may redeem points for Reward Nights by reserving the Reward Nights online at www.holmeshotel.com.my. Members must be logged in to redeem points online for a Reward Night. Reward Night reservations require a credit card to guarantee the reservation. Reward Night reservations can be cancelled online but cannot be modified.
9. You may choose to redeem Holmes Membership points for a Reward Night by using your existing points for all required points for the desired Reward Night or using your existing points and purchasing additional points in various increments to total the required points.

*If a third party beneficiary (instead of the member himself/herself who made the relevant booking) intends to check in at any properties with a Reward Night, the member must notify Hotel Holmes before the Reward Night stay date. Member must provide specific personal details of such third party beneficiary as requested by Hotel Holmes for its registration and validation purposes. To change any provided information, the member must follow the same procedure mentioned above. If the member fails to provide and/or change the requested information on time or the information provided is not correct for any reasons, the third party beneficiary will not be able to check in at the front desk and the relevant booking will be cancelled. The above requirement for third party beneficiary check-in applies to all Reward Night and Free Night earned through stays, points, promotions or other ways.